Returns/Exchanges for Ashoka Watches

Ashoka Watch Company Return and Exchange Policy

1. Return and Exchange Window

Customers are eligible for a return or exchange of their purchase within 48 hours of receiving the watch.

2. Conditions for Return and Exchange

To qualify for a return or exchange, the following conditions must be met:

• The watch must be in its original, unworn condition with all tags, packaging, and accessories intact.
• The request for return or exchange must be made within 48 hours of receiving the watch.
• Proof of purchase (e.g., receipt or order number) must be provided.

3. Return Procedure

To initiate a return:

1. Contact Us: Email us at returns@ashokawatchco.com or call [provide phone number] to request a return.
2. Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the watch.
3. Shipping: Ship the watch back to us using a trackable shipping method. The cost of return shipping is the customer’s responsibility unless the return is due to a defect or error on our part.

4. Exchange Procedure

To request an exchange:

1. Contact Us: Email us at exchanges@ashokawatchco.com or call [provide phone number] to request an exchange.
2. Exchange Authorization: You will receive an Exchange Authorization (EA) number and instructions on how to return the original watch and select an alternative.
3. Shipping: Return the original watch using a trackable shipping method. The cost of shipping for the exchange is the customer’s responsibility unless the exchange is due to a defect or error on our part.

5. Refunds

Refunds will be processed to the original payment method once the returned watch is received and inspected. Please allow 7-10 business days for the refund to be processed.

6. Non-Returnable Items

• Watches that have been worn or show signs of use.
• Watches with broken seals or damaged packaging.
• Customized or personalized watches.

7. Contact Information

For any queries regarding returns or exchanges, please contact us at:

• Returns Email: returns@ashokawatchco.com
• Exchanges Email: exchanges@ashokawatchco.com
• Phone: +91 9403890061

Returns only for Ashoka Watches